Business Continuity Plan / Customer Disclosure Statement
RedTail Capital Markets LLC
RedTail Capital Markets LLC plans to quickly recover and resume business operations
after a significant business disruption (SBD) and respond by safeguarding our employees
and property, making a financial and operational assessment, protecting the firm’s
books and records, and allowing our customers to transact business. In short, our
company’s business continuity plan (BCP) is designed to permit us to resume operations
as quickly as possible, given the scope and severity of the SBD.
The BCP addresses: data back-up and recovery; all mission critical systems; financial
and operational assessments; alternative communications with customers, employees,
and regulators; alternate physical location of employees; critical supplier, contractor,
bank and counter-party impact; regulatory reporting; and assuring our customers
prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Northeast Securities, Inc., backs up our important records in
a geographically separate area. While every emergency situation poses unique problems
based on external factors, such as time of day and the severity of the disruption,
we have been advised by our clearing firm that its objective is to restore its own
operations and be able to complete existing transactions and accept new transactions
and payments as outlined in their BCP on their website
www.nesec.com
The product sponsor or issuer maintains all records related to your investments
and account holdings and backs up important records in accordance with their business
continuity plan. For more information on their contingency plan, please contact
the sponsor or issuer directly at the telephone number provided on your statements
or offering documents or through their website.
Significant Business Disruptions: The Company’s plan takes into account two
kinds Significant Business Disruptions, internal and external. Internal SBDs affect
only the Company’s ability to communicate and do business, such as a fire or loss
of electrical power in the office or building.
External SBDs prevent the operation of the securities markets or a number of firms,
such as a terrorist attack, a natural disaster, or another event that causes a wide-scale,
regional disruption in essential services.
Internal SBDs: In the event of a disruption in the Company’s business operations
due to an internal SBD, the Company will attempt to continue to conduct business
as usual by utilizing alternative communication methods (if available), such as
the Internet, cell phones, etc., or by moving its operations to an alternative location.
If personnel or operations must be moved to an alternate location, the Company anticipates
that it will resume regular operations with 2-4 hours.
External SBDs: In the event of a disruption in the Company’s business operations
due to an external SBD, the Company will attempt to continue to conduct business
as usual by moving its operations to an alternative location outside the effected
area, if possible, or by providing customers with alternative communication arrangements,
as indicated below, to conduct business or to access their funds and securities.
The Company will attempt to resume business within 24-48 hours and to keep its customers
informed regarding relevant events to the best of its ability based on the circumstances.
In all cases, the Company will resume normal business operations as soon as it is
able to do so, based on the type and the extent of the disrupting event.
If the significant business disruption is so severe that it prevents us from remaining
in business, we will assure our customer’s prompt access to their funds and securities.
Communications: In the event you are unable to reach the Company at our main
number, please proceed as follows:
- Contact the Company at the following alternate telephone number:
Anthony Caudle 248-891-3577
- Contact the clearing firm directly at one of the following telephone numbers to
process transactions or for information on your holdings: 516-396-1600
- Contact the product sponsor directly at the number listed on your most recent statement.
- Contact the private placement issuer directly at the number listed on applicable
offering documents.
- Access the clearing firm, product sponsor or issuer website for more information
on contacting this entity and their business continuity plans.
- Contact the FINRA’s District office at the following telephone number for more information
on the company’s status and additional instructions: 212-858-4000
Contact information: Any questions regarding the Company’s Business Continuity
Plans should be addressed to: Anthony Caudle, 30 Wall Street, 8th Floor, New York,
NY 10005 or Telephone 212-859-5002